Sterling National Bank Corporate Service Specialist in Yonkers, New York

Corporate Service Specialist

Tracking Code 219417-912

Job Description

Sterling National Bank is an organization committed to strong growth. Our significant accomplishments are a direct result of continuous hard work by our solid team of dedicated professionals. As we continue to grow and expand across all business sectors we seek talented individuals who can meet our demands for success.

Our competitive advantage is our people who tirelessly work to exceed expectations.

We have something special here at Sterling. We not only offer competitive salaries and comprehensive benefits we are also characterized by an unwavering commitment to high achievement, we offer a diverse environment hosting a multitude of dedicated, talented and driven individuals who value honesty, integrity and go above and beyond for their clients.

It’s an exciting time to work for Sterling National Bank. If you are looking for a unique employment experience and are driven to achieve in a dynamic growth-minded environment you have come to the right place.

What you will do:

Sterling National Bank is looking for someone to provide exceptional problem resolution, customer service, guidance and troubleshooting to customers. In this position, you will support both the retail and commercial Internet Banking and complimentary products. Additionally, you will work with partners to successfully launch and support an array of competitive business products

  • Perform continuous assessment of corporate service operations while furnishing oversight and guidance regarding effective client service and issue resolution techniques. Assist with implementing quality assurance processes to improve client experience and promote operational efficiency.

  • Resolve customer issues at first point of contact when feasible.

  • Work collaboratively with peers and across business lines in supporting the team’s initiative in resolving and escalating service issues and in developing and improving processes.

  • Work with our vendors associated with Treasury Management products to identify/submit product software issues, test proposed resolution with IT, and resolve software, functionality and system issues. Review and recommend service/product improvements.

  • Assist commercial and municipal customers with product information, technical support internet banking fraud.

  • Handled required calls while providing exceptional customer service.

  • Perform Quality Control on processed applications.

  • Ensure compliance with all regulations, policies, and procedures.

Required Skills

EXPERIENCE :

  • For this position, you must have at least 3 years of experience in Banking or Customer Service.

  • 2 years Cash Management / Treasury Management experience or customer service of commercial clients.

  • Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration

  • Strong verbal and written communication skills.

  • Excellent interpersonal skills

  • Exceptional problem solving and multi-tasking skills.

  • Working knowledge of Microsoft Office product suite, internet browsers, devices and other computer software and technologies.

Job Location Yonkers, New York, United States

Position Type Full-Time/Regular

Equal Employment Opportunity Sterling National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.