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Evans Bank Commerical Loan Operations Specialist in Williamsville, New York

Evans is a growing company that is investing for its future. We are headquartered in Western New York and have recently acquired Fairport Savings Bank in Rochester. We a fantastic opportunity for a Commercial Loan Operations Specialist.

The primary role of the Commercial Loan Operations Specialist is to provide support to the Relationship Managers and the Commercial Banking team by receiving, researching, and responding to commercial servicing related inquiries. Duties include proactively managing the channels through which inquiries received by the Servicing department, performing necessary research to resolve issues and questions, and providing an outstanding experience for internal customers by communicating the resolution either by email, in person, or via phone. Other duties include booking loans to the core banking system, performing maintenance on commercial loans, managing incoming and outgoing Participation payments, processing payoffs, lien perfection and releases.

What we offer:

  • An inclusive culture that supportive of integrity, ownership, talent and valuing others

  • The ability to leverage your strengths and passions

  • Local decision making

  • A collaborative team committed to winning and growing

  • Competitive compensation and benefits

What we ask of you:

  • Analyze and research inquiries to provide effective solutions

  • Provide an outstanding internal customer experience by responding timely to inquiries and communicating effectively

  • Perform maintenance to the Bank’s core system for all commercial loan products

  • Utilize the Bank’s end-to-end commercial lending system to process workflow requirements

  • Assist with various monthly and quarterly reports

  • Index and image loan documentation

  • Develop and update department procedures

  • Manage and complete special projects as needed

  • Adhere to established regulatory requirements

Experience and competencies:

  • Associates degree or equivalent experience required

  • Experience in commercial loan servicing

  • Strong oral and written communication skills

  • Ability to perform research and provide solutions

  • Excellent organizational and time management skills

  • Knowledge of Microsoft Word and Microsoft Excel

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Evans and its subsidiaries, where employment is based upon personal capabilities and qualifications without discrimination on the basis of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status and any other category protected by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.

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