White Plains Hospital WPPA Office Assistant in West Harrison, New York
The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.
Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
Answers telephone, relays messages, and provides information when necessary.
Maintains files and assists in establishing office systems.
Orders office supplies.
Operates related office equipment
Attends meetings, takes and distributes minutes
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
Collaborates and communicates with the health care team
Completes annual mandatory requirements including Occupational Health Requirements
Attends mandatory in-services
Attends staff meetings as required/requested
Utilizes cost containment practices
Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.
May prepare and maintain various statistical data
· High school diploma or general equivalency diploma (GED required).
· Previous patient relation experience, required.
· Previous general office experience, required.
· Previous physician practice experience preferred.
· Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.