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White Plains Hospital WPPA Office Assistant in West Harrison, New York

The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

  • Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available

  • Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.

  • Answers telephone, relays messages, and provides information when necessary.

  • Maintains files and assists in establishing office systems.

  • Orders office supplies.

  • Operates related office equipment

  • Attends meetings, takes and distributes minutes

  • Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor

  • Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene

  • Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.

  • Collaborates and communicates with the health care team

  • Completes annual mandatory requirements including Occupational Health Requirements

  • Attends mandatory in-services

  • Attends staff meetings as required/requested

  • Utilizes cost containment practices

  • Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.

  • May prepare and maintain various statistical data


· High school diploma or general equivalency diploma (GED required).

· Previous patient relation experience, required.

· Previous general office experience, required.

· Previous physician practice experience preferred.

· Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.