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Stony Brook Medicine (Stony Brook University Hospital) Temporary Instructional Support Assistant - Laboratory Customer Service Center - in Stony Brook, New York

Position Summary

This is a temporary position to address the needs of both increased volumes and decreased turn-around time mandates for the Customer Service Center during the COVID -19 pandemic. These needs include pre-analytic duties such as specimen collection, registration processing, client communications, courier services, etc.

** This position is temporary and can be ended at any time due to the needs of COVID-19.

Duties of a Temporary Instructional Support Assistant in the Laboratory Customer Service Center in the Laboratory Administration may include the following but are not limited to:

Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, Cerner hospital information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and Medicare questionnaires.

Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports.

Will handle all processing of biological specimens including SARS-COVID-19 specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures.

Must demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems.

Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.

Will maintain all records and patient files in accordance with Stony Brook University Hospital and laboratory departmental policies and procedures. These will include regulatory agency mandates for laboratories from NYSDOH, CAP and JCAHO, etc.

Will act as a client liaison for courier services, to identify concerns and help arrange these services to meet client and departmental needs.

Will be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards.

May need to perform phlebotomy on SARS-COVID-19 patients.

Will comply with established SBUH and Departmental Infection Control Policies and Procedures (i.e. universal precautions).

Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients according to established policies and procedures and within assigned timeframes.

Will maintain all measures of quality control as related to the Patient and Customer Services Centers.

Will willingly rotate between the Customer Service Center, the Patient Service Center, and hospital unit floors and rotate hours to meet departmental needs within relevant parameters.



Phlebotomy Certification by a technical training program.

Two years of Phlebotomy experience with at least one year of Pediatric Phlebotomy experience.

Customer service skills with knowledge of laboratory and hospital information systems. Customer service experience in a clinical setting.

Knowledge of insurance providers, ICD-10 CM Coding, medical necessity, medical terminology.


Two years customer service experience in a clinical healthcare setting.

Special Notes: Resume/CV and cover letter should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.


Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

All Hospital positions maybe subject to changes in pass days and shifts as necessary.

This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*

Complete electronic reference check with a minimum of three (3) professional references.

Successfully complete a 5 panel drug screen*

Successfully complete a Background Check investigation.

Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.


If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Official Job Title: TH Instructional Support Assistant
Job Field: Laboratory
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Laboratories-Stony Brook University Hospital
Schedule: Full-time Shift: Evening Shift Shift Hours: Tuesday - Saturday 2:30pm-11pm with rotating weekends and olidays Pass Days: Mon, Sun, Variable
Posting Start Date: Jan 13, 2021
Posting End Date: Apr 14, 2021, 3:59:00 AM
Salary: Commensurate with experience
Salary Grade: SL1

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.