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Hill-Rom Customer Service Representative in Skaneateles Falls, New York

Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hillrom's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.

Provide customer support and basic technical troubleshooting through a variety of channels in an efficient manner primarily via telephone

Ensure accurate processing and monitoring of orders, service notifications, and complaints.

Answer questions and satisfy requests on products and services.

Process requests for Return Material Authorization (RMA) and provide appropriate status as needed.

Complement the efforts of our sales and marketing teams, promote Front Line Care products, raise awareness of special promotions, and engage in up-sell and cross-sell opportunities.

Recommend changes to established processes and follow existing procedures to process transactions.

Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are vital to a customer centric organization.

Ability to work and contribute among a cross functional team.


High School Diploma required, Associate's Degree preferred.

Excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.

Knowledge of SAP or similar order management and CRM (Customer Relationship Management) processing systems.

Accurate and good attention to detail, particularly in relation to data integrity.

Previous experience with administration focus and customer care skills.

Ability to work in a changing dynamic environment, to adapt to change easily, and to show flexibility, prioritization, organization, time management skills, and team skills.

Possess a positive attitude, sensitivity to customers' needs, enthusiasm and exceptional telephone and listening skills.

Ability to provide high-speed internet connection and distraction-free work area within your remote work-space preferred when applicable

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity #INDHR
Job: Customer Support
Primary Location: United States-New York-Skaneateles Falls

Schedule: Full-time
Travel: Yes, 10 % of the Time
Posting Entity: Welch Allyn

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Please click To view the EEO is the Law poster.