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Sutherland Global Services Universal Consultant in Rochester, New York

Job ID / Title:

Universal Consultant

Job Category:

Customer Service Internet





Work Location:

Jefferson Road

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Customer Service Consultants in this role get to:

Be the Point of Contact;answer inbound calls to provide exceptional customer service to consumers. Respond to inquiriesabout products and services, processing payments, or performing general account maintenance. Up-selling customersto new products or services may be encouraged.


Our most successful candidates will have:

  • High school diploma or GED

  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls

  • Excellent verbal and written communication skills; proficient reading skills required

  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

  • Prior customer service experience preferred