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University of Rochester Systems & Methods Analyst - 219130 in Rochester, New York

Systems & Methods Analyst

Job ID



Health Sciences

Full/Part Time


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Full Time 40 hours Grade 054 URMC Accountable Care Network


Position Summary:

The Optimization Specialist is dedicated to improving AHP’s performance through regular monitoring of data and collaborating with internal and external partners to integrate solutions into AHP community practices. This position extends the reach and depth of Performance Optimization across the network while supporting its day to day activities.

The Optimization Specialist will assist with data translation efforts to understand why changes in performance have occurred and where opportunities exist for optimizing performance. This position will act as the project manager and team lead for select Optimization Team initiatives, and monitor prior and current initiative performance. The Optimization Specialist will also work closely with community based practices to improve quality and utilization performance through the implementation of best practices, workflow development, and co-creation of solutions. This individual will work with the inter-disciplinary Optimization Team to develop a plan for understanding the current state of the network, brainstorming solutions, creating roll-out materials, and supporting adoption across the community based practices.


Optimization Team Activities

  • Lead select Optimization Team initiatives and support the Optimization Team process

  • Develop training and educational materials for Optimization Team initiatives, in collaboration with subject matter experts

  • Develop continuous monitoring reporting for Optimization Team initiatives, and work closely with the Data Coordinator to regularly review data regarding sustainability of initiatives

  • Monitor performance on past and current AHP initiatives and proactively identify areas of opportunity

  • Coordinate Optimization Team resources in and out of practices

  • Collaborate with care managers when appropriate to understand practice operations and integrate initiatives

  • Engage community based practices struggling to meet quality and utilization metrics to optimize processes and workflows

Data Management

  • Monitor key data and reports to inform AHP’s quality and utilization performance initiatives

  • Determine targets and thresholds for Optimization Team initiatives to determine success and monitor sustainability, in conjunction with the Director of Performance Optimization, Medical Directors, and Data Coordinator

  • Identify patterns of performance across segments of our network, quality measures, and utilization

  • Use data to inform components of Optimization Team initiatives and to assess and develop practice engagement and outreach

  • Assist with opportunity spotting processes

Practice Optimization

  • Establish collaborative working relationships with AHP practice teams and care management staff focused on improving performance

  • Assess the root causes of performance issues at the practice level and work with practice and care management staff to develop solutions to attain higher level of performance

  • Support practice and care management staff efforts to understand and utilize data to drive sustained quality and utilization improvements

  • Collaborate with appropriate resources to create and implement clinical and IT workflows in community based practices

  • Follow up with practices and care management staff who have implemented initiatives to learn best practices including how to sustain them, understand challenges, and recommend solutions


Bachelor's Degree in Computer Sciences, Systems Analysis, Industrial Engineering, Business Administration or other quantitative field and 3 years of related experience in Industrial Engineering or Systems Analysis; or an equivalent combination of education and experience.

Preferred Qualifications

  • Lean six sigma experience, PMP certification and/ or proven process improvement experience is a plus in this role.

  • Experience managing and utilizing data

  • Demonstrated ability to manage multiple projects

  • Excellent communication skills

  • Ability to work collaboratively with internal and external partners

  • Experience with clinical workflow development and implementation

  • Knowledge of healthcare delivery systems and electronic medical records

  • Ability to travel within the greater Rochester area

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled