CoreLogic Professional, Technical Services (Help Desk) in Rochester, New York
Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.
We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a mustand engage, include and collaborate at every turn.
We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
Position is responsible for technical support. Provides customer support for basic to complex technical issues and problems. C-Level and Executive support.
Knowledge of computer hardware and software operation, and operating systems.
Local customer field support and technical support, executive level support
Familiarity with network topography, operation, and troubleshooting
Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Core Logic standards
Inventory tracking: computer hardware and peripherals
Device deployment and imaging
Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.
Escalate problems to appropriate individual based on established guidelines and
Maintain ticket queues and workflows to a target completion rate of 90%
Manages problems of a complex nature where analysis of situations or data requires a review of a variety of factors.
Works under general direction. Work may be done without established procedures.
B.A. Degree preferred, or equivalent experience
2-4 years relevant technical support experience
Excellent customer service skills
Excellent oral and written communication skills
Strong problem-solving skills
Experience in applying principles, theories, practices, and techniques for managing activities involved in resolving customer problems
CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.
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CoreLogic is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values.