Diebold, Inc. ATM Service Technician (Firstline) - Queens / Bronx, NY in Queens, New York

Job Description

Are you looking for a great opportunity? It's time to consider Diebold Nixdorf! As a global leader in integrated self-service solutions, we offer employees more - more recognition, more rewards, more opportunities. Here's your chance to join our dynamic team! Right now, we are seeking an Electronics / Computer Repair Technician to provide maintenance for ATMs, retail point of sale equipment, and related PC and PC peripherals. If you are mechanically and technically inclined, and have a passion for customer satisfaction, this is the career opportunity for you!

As an ATM Service Technician you would be expected to perform basic installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.

Responsibilities include:

  • Prioritizing and planning service calls
  • Contacting the customer with the estimated time of arrival
  • Escalating problems and reassigning calls when appropriate
  • Accurately reporting service data
  • Interacting in a professional manner with customers to foster positive relationships
  • Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.)
  • Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks)
  • Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
  • Following key/alarm/combination control processes in assigned area of responsibility
  • Supporting service technicians in performing preventative maintenance inspections on conventional products

Employee Type: Full-Time

Location: Queens

Job Type: Customer Service Information Technology Installation - Maint - Repair

Experience: 1 to 3 years

Date Posted: 1/14/2019