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Bryant & Stratton Director of New Enrollments - Online Education in Orchard Park, New York

  • Admissions

  • ONLIN03136



Orchard Park, NY, USA


The Online Director of New Enrollments is a call center management position that leads both the Contact Center and Online Admissions Departments and is responsible for meeting both college-wide lead to transfer and online new student goals for each start. This position will continuously improve the overall operations and efficiencies within both departments while maintaining a positive workplace culture. This is NOT a virtual position.

Essential Duties and Responsibilities*:*

  1. *Staffing & Performance Management:* Responsible for ensuring that both departments are properly staffed for delivering the service level to students, internal stakeholders, and goal attainment.
  2. *Outcomes Management:* Responsible for online new student enrollment goals. Builds a metric-driven call center environment.
  3. *Technology Utilization:* Demonstrates a working knowledge of technologies used to aid in the enrollment of new students
  4. *Workplace Culture:* Builds and maintains a positive workplace and culture by demonstrating the habits consistently. Develop strong working relationships with the other departments that helps leads to successful outcomes.


  1. Master's degree or higher from a regionally accredited college or university required.
  2. Minimum of ten years of managerial experience required
  3. Demonstrated knowledge of call center technology management required
  4. Demonstrated knowledge of CRM systems
  5. Intermediate skills in MS Office; Intermediate skills with HRIS
  6. Leadership experience in higher education strongly preferred

Apply today for immediate consideration!

Bryant & Stratton College is an Equal Opportunity Employer



Masters or better

Posted: January 15, 2021