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Covenant House Case Manager – Older Female Program (Bronx – Bainbridge) in New York

Case Manager – Older Female Program (Bronx – Bainbridge)

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  • 15-Sep-2020 to 15-Nov-2020 (EST)

  • NY, USA

  • 21.63

  • Hourly

  • Full Time

Medical, Dental, Vision after 60 days. Vacation, Sick and Holidays after 90 days

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Case Manager - Older Females Program (Bronx Bainbridge)

Job Summary

The Older Females Program Case Manager provides supportive services to 20 single young women ages 21-24 at a shelter site located in the Bronx funded by DYCD. Reporting to the Program Coordinator of the shelter site, the Case Manager is an energetic, creative, and diligent member of a team that includes resident advisors (who also have cooking responsibilities), and is a diligent member of a team that includes case managers and a specialty of support staff. The Case Manager will provide comprehensive case management services to the youth who are on their caseload including: creation of an individual service plan, coordination of services, individual counseling, advocacy, monitoring of the youth's efforts and challenges in completing goals, and celebrating goal achievement.

Duties and responsibilities

  • Case Management

  • Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis.

  • Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youth's progress and stated goals.

  • Meets with youth regularly to determine progress with goals identified in the ISP.

  • Advocates on behalf of youth with outside service providers and other collateral services.

  • Creates and maintains confidential records, charts and logs for youth documenting all relevant information from individual and group interventions as well as with collateral services.

  • Ensures that youths' files are compliant with all regulatory and other requirements.

  • Completes incident reports per agency policies.

  • De-escalates crises; attends to emergencies following agency protocol, as needed.

  • Team Participation

  • Works as a collaborative member of the team ensuring all of the young women have access to high quality services and are living in a safe and compassionate community.

  • Participates in regular case conferences. Ensures team members are fully apprised of important information.

  • Actively participates in staff team meetings, individual supervision meetings, and meetings with the young women.

  • Assists with audit preparation and dry and live audits of the program.

  • Professional Development and Embracing CHNY's Mission

  • Participates in all required trainings, either in-person or via CHNY's online Learning Management System (Relias).

  • Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.

  • Promotes child protection within the site and is diligent about the safety of clients and fellow staff members.

  • Always upholds CHNY's mission, vision and principles, standards of conduct, policies and procedures.

  • Performs other duties as assigned and needed.


  • Bachelor's degree required, preferably in a relevant field.

  • One (1) year experience in a residential setting working with adolescents preferred.

  • Demonstrated knowledge of and experience working directly with young people through approaches that emphasize resiliency, strength based youth development, and trauma informed care required.

  • Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.

  • Excellent verbal, written and problem-solving abilities and an upbeat demeanor required.

  • A strong focus on child protection and ensuring the safety of residents required.

  • Experience working with diverse groups required.

  • Overall flexibility in work schedule required, including weekends, evenings and holidays if needed.

  • Experience utilizing evidence-based and other social service models preferred.

  • Dedicated to the mission of Covenant House.

Covenant House New York is an Equal Opportunity Employer

"Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House New York, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law."