BT Trading Systems Field Technician in New York, New York
ROLE TITLE: Trading Systems Field Technician
LOCATION: New York City Metro
The role of the Field Technician is to provide technical support for deployment and break/fix activities on our customer’s voice platforms.
Direct areas of responsibilities include Voice and related technology areas such as our proprietary turret platform, CuCM, Avaya CM and various data networks.
VoIP, IP Network, Network Appliance, SIP, DID/DDI and Transport technologies are required.
This role also provides Tier I, II, III & IV incident support for Operations.
An understanding of the role of Operations involving troubleshooting practices and proactive/reactive tools are important.
This role is part of a global solutions organization.
This position will interface directly with internal and external customers; architecture, engineering, service delivery and operations teams.
Strong written, verbal and presentation skills are a must.
The candidate must be able to work independently from satellite locations as well as in team settings in various sizes and locations.
Be able to travel within the US, with particular focus in the Northeast to support our customer base (Boston to Washington DC).
Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the Engineer, the department and the firm.
The VoIP Field Engineer will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals and industry trends to drive value.
The candidate will need to submit to and pass a technical aptitude test in order to qualify for the position.
Candidate must have solid and demonstrated experience in developing and supporting solutions aligned to business requirements that utilize department’s standards, product sets, templates, systems and artifacts.
Networking knowledge (i.e. routers and switches) and a strong understanding of VoIP products are important (i.e. various types of IP based voice products –CUCM, Communications Manager 7.x and higher, Voice Recording, as well as legacy voice PBX vendors/products.)
An understanding of turret technology is a plus.
Experienced in Trading Floor or Command Center environments is a plus.
Must adhere to design standards and global design authority processes and procedures; computer skills and the use of various applications such as MS Project, MS Office, MS Visio are a must.
Ability to liaise with 3rd parties and provide representation on behalf of the company, developing optimum solutions and ratifying designs.
Ability to adapt various systems and customer environments to a converged technology (i.e. convert a legacy TDM site to an IPT site).
Experience in configuring IOS based media gateway devices for ISDN PRI connections, as well as an understanding of advanced IP to IP gateway functionality is a plus.
Bandwidth calculations, project descriptions, and ISDN PRI voice protocols are highly desirable skills.
Voice and data network company transport such as; T1/E1, IP using Frame and private line networks.
Working knowledge of various voice protocols (SIP is a must) and equipment, IPv4 addressing and Router components and functionality.
The ability to assemble professional documents based on existing templates, ability to provide accurate job descriptions with needed hours for completion.
Must understand project delivery lifecycle management, the concept of a Detailed Design, Test and Certification methodologies, Back-Out and Validation plans and procedures.
Must maintain and adhere to department polices and processes in conjunction with the support function
Is responsible for the quality of the service outputs of his/her work.
The candidate must have excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of management.
Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) in order to successfully interact and communicate on a global level.
Must have strong analytical skills.
Minimum of three years’ experience required in Voice and Voice-related disciplines in support and implementation services.
Certifications in Voice technologies and CCVP certification are a plus.
Solid background in IT support role (i.e. engineering support for projects).
Has participated in design and/or implementation of major IT projects.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job: Field Service
Title: Trading Systems Field Technician
Location: New York-New York
Requisition ID: 101799