BT Trading Systems Field Technician in New York, New York

ROLE TITLE: Trading Systems Field Technician

LOCATION: New York City Metro

Job Requirements:

  • The role of the Field Technician is to provide technical support for deployment and break/fix activities on our customer’s voice platforms.

  • Direct areas of responsibilities include Voice and related technology areas such as our proprietary turret platform, CuCM, Avaya CM and various data networks.

  • VoIP, IP Network, Network Appliance, SIP, DID/DDI and Transport technologies are required.

  • This role also provides Tier I, II, III & IV incident support for Operations.

  • An understanding of the role of Operations involving troubleshooting practices and proactive/reactive tools are important.

  • This role is part of a global solutions organization.

  • This position will interface directly with internal and external customers; architecture, engineering, service delivery and operations teams.

  • Strong written, verbal and presentation skills are a must.

  • The candidate must be able to work independently from satellite locations as well as in team settings in various sizes and locations.

  • Be able to travel within the US, with particular focus in the Northeast to support our customer base (Boston to Washington DC).

  • Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the Engineer, the department and the firm.

  • The VoIP Field Engineer will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals and industry trends to drive value.

  • The candidate will need to submit to and pass a technical aptitude test in order to qualify for the position.

Required Skills:

  • Candidate must have solid and demonstrated experience in developing and supporting solutions aligned to business requirements that utilize department’s standards, product sets, templates, systems and artifacts.

  • Networking knowledge (i.e. routers and switches) and a strong understanding of VoIP products are important (i.e. various types of IP based voice products –CUCM, Communications Manager 7.x and higher, Voice Recording, as well as legacy voice PBX vendors/products.)

  • An understanding of turret technology is a plus.

  • Experienced in Trading Floor or Command Center environments is a plus.

  • Must adhere to design standards and global design authority processes and procedures; computer skills and the use of various applications such as MS Project, MS Office, MS Visio are a must.

  • Ability to liaise with 3rd parties and provide representation on behalf of the company, developing optimum solutions and ratifying designs.

  • Ability to adapt various systems and customer environments to a converged technology (i.e. convert a legacy TDM site to an IPT site).

  • Experience in configuring IOS based media gateway devices for ISDN PRI connections, as well as an understanding of advanced IP to IP gateway functionality is a plus.

  • Bandwidth calculations, project descriptions, and ISDN PRI voice protocols are highly desirable skills.

  • Voice and data network company transport such as; T1/E1, IP using Frame and private line networks.

  • Working knowledge of various voice protocols (SIP is a must) and equipment, IPv4 addressing and Router components and functionality.

  • The ability to assemble professional documents based on existing templates, ability to provide accurate job descriptions with needed hours for completion.

  • Must understand project delivery lifecycle management, the concept of a Detailed Design, Test and Certification methodologies, Back-Out and Validation plans and procedures.

  • Must maintain and adhere to department polices and processes in conjunction with the support function

  • Is responsible for the quality of the service outputs of his/her work.

  • The candidate must have excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of management.

  • Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) in order to successfully interact and communicate on a global level.

  • Must have strong analytical skills.

  • Minimum of three years’ experience required in Voice and Voice-related disciplines in support and implementation services.

  • Certifications in Voice technologies and CCVP certification are a plus.

  • Solid background in IT support role (i.e. engineering support for projects).

  • Has participated in design and/or implementation of major IT projects.


BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job: Field Service

Title: Trading Systems Field Technician

Location: New York-New York

Requisition ID: 101799