Ultimate Software INTEGRATION DELIVERY MANAGER in New York, New York
The Integration Delivery Manager will be in charge of managing Level 2 internal technical teams dealing with all internal tickets, delivering a high satisfaction to his internal customers. Provide vision on where the team is going. Ask for their input on the vision and the necessary steps to get there. When hiring, prepare a detailed JD and success measures for the open positions in your team. Prepare an individualized onboarding plan to welcome the new employee into the organization. Mentor employees providing feedback on a regular basis. Address any performance issues straight away to ensure employees are aware of issues and have the chance to improve. Focus on the development of each and every team member individually
The team composed of:
Delivery team: Engineers responsible for specific platform backend configurations (platform creation, SFTP creation, data feed configuration, Single Sign On) and third-party software integrations (RPA) – within a committed delivery timeframe.
Run team: Engineers bringing expertise to Level 2 products and infrastructure issues, supervise and monitor PeopleDoc infrastructure anticipating and resolving any outage.
The Integration Delivery Manager will organize, process and animate this team to propose other PeopleDoc teams (Product, Customer Care, Customer Support, Implementation, R&D…) a delightful experience.
The Integration Delivery Manager will carefully monitor our platform availability SLAs and will own our 24x7 support coverage process.
In addition the tasks listed above, the Integration Delivery Manager will coordinate the Partner Integration design strategy :
Sharing with our partners our Core HR data feed integration model
Understanding our partners integration model (API documentation / Export and Data flow)
Designing scalable integrations matching HR common use cases
Coordinating and follow-up any specific integration developments
You will bring your expertise during the sales life-cycle covering any qualified integration discussion.
Strong oral and written communications. Fluency in English is a must
Strong technical skills for understanding PeopleDoc solutions (solution architecture, database and security, SaaS solutions)
Good understanding of HR daily challenges
Flexibility, versatility and responsiveness
Sense of organization, attentiveness, dialogue, discipline and adaptability
Not sensible to stress
Strong skills or prioritization
- Master degrees
2+ years of people management experience
4+ years of experience in project management in an IT software environment
4+ years of experience in any customer facing role
Expertise on PeopleDoc products would be an advantage
- Up to 15%
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
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