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Ultimate Software INTEGRATION DELIVERY MANAGER in New York, New York

Description

The Integration Delivery Manager will be in charge of managing Level 2 internal technical teams dealing with all internal tickets, delivering a high satisfaction to his internal customers. Provide vision on where the team is going. Ask for their input on the vision and the necessary steps to get there. When hiring, prepare a detailed JD and success measures for the open positions in your team. Prepare an individualized onboarding plan to welcome the new employee into the organization. Mentor employees providing feedback on a regular basis. Address any performance issues straight away to ensure employees are aware of issues and have the chance to improve. Focus on the development of each and every team member individually

The team composed of:

  • Delivery team: Engineers responsible for specific platform backend configurations (platform creation, SFTP creation, data feed configuration, Single Sign On) and third-party software integrations (RPA) – within a committed delivery timeframe.

  • Run team: Engineers bringing expertise to Level 2 products and infrastructure issues, supervise and monitor PeopleDoc infrastructure anticipating and resolving any outage.

  • The Integration Delivery Manager will organize, process and animate this team to propose other PeopleDoc teams (Product, Customer Care, Customer Support, Implementation, R&D…) a delightful experience.

  • The Integration Delivery Manager will carefully monitor our platform availability SLAs and will own our 24x7 support coverage process.

In addition the tasks listed above, the Integration Delivery Manager will coordinate the Partner Integration design strategy :

  • Sharing with our partners our Core HR data feed integration model

  • Understanding our partners integration model (API documentation / Export and Data flow)

  • Designing scalable integrations matching HR common use cases

  • Coordinating and follow-up any specific integration developments

You will bring your expertise during the sales life-cycle covering any qualified integration discussion.

Competencies required:

  • Team management

  • Strong oral and written communications. Fluency in English is a must

  • Strong technical skills for understanding PeopleDoc solutions (solution architecture, database and security, SaaS solutions)

  • Good understanding of HR daily challenges

  • Flexibility, versatility and responsiveness

  • Sense of organization, attentiveness, dialogue, discipline and adaptability

  • Not sensible to stress

  • Strong skills or prioritization

Education:

  • Master degrees

Experience:

  • 2+ years of people management experience

  • 4+ years of experience in project management in an IT software environment

  • 4+ years of experience in any customer facing role

  • Expertise on PeopleDoc products would be an advantage

Travel Requirements:

  • Up to 15%

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact accessibility@ultimatesoftware.com.

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent “recruiters” have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click “Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email security@ultimatesoftware.com.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

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