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Columbia University Information Technology- Professional Claims Analyst - Epic in New York, New York

  • Requisition no: 512352

  • Work Type: Full Time

  • Location: Campus|Other NYC Locations

  • School/Department: null

  • Categories: Information Technology,General Administration

  • Job Type: Officer of Administration

  • Bargaining Unit:

  • Regular/Temporary: Regular

  • End Date if Temporary:

  • Hours Per Week: 35

  • Salary Range:

Position Summary

The Information Technology Professional Claims Analyst -Epic, is responsible for providing, tactical, and operational support for the implementation of Enterprise Epic systems. Reporting to the Professional Billing Program Manager – Epic, the Analyst is responsible for system build, implementation, and operations activities for Epic Resolute Professional Billing and Epic Claims as well as involvement and/or support for additional Epic modules as needed. The individual will be part of a consortium team with colleagues at affiliated institutions, consisting of clinicians, project managers, analysts, and developers with module-specific domain expertise. This position works closely with clinical and business users and assists a multi-disciplinary team in the design, implementation, optimization, change management, and issue resolution related to the enterprise system. This position requires a broad exposure to systems such as the Epic platform, along with clinical workflow and business processes. As an Analyst for the Enterprise Epic initiative, this individual will collaborate with appropriate technical and operational leaders from affiliated institutions.


  • Supports the relevant departmental systems applications, its environment, and its operational interfaces. Performs problem analysis and troubleshooting, and maintain appropriate documentation.

  • Researches, plans, and designs interfaces between a wide variety of systems to support the clinical and business needs of the Physician Organizations and Medical Groups. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.

  • Provides business-related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members. Oversees the technical design implementation, analysis, and modifications of new/existing, programs and systems to support the clinical, corporate, and technical operations across all facilities.

  • Creates, updates, and maintains Project Plans and Project Scope documents for all assigned projects.

  • Provides programming and/or analytical support for the relevant departmental system, subsystems, and related software products, in support of clinical and operational clients. Create, update, and maintain project plans, provide design and installation/support documentation. As needed, create or modify change management procedures as per departmental standards.

  • Monitors system performance and response times. Recommends performance improvements, and provide reports to users and management as required.

  • Designs, configures, and installs new programs, modifications or enhancements to existing systems. Analyzes modifications or enhancements to determine the impact on existing production systems.

  • Develops test plans, test data, and testing schedules. Conducts unit and system tests to verify the results of software solutions. Participates in functional and integrated testing of all software upgrades, enhancements, service packs, and hotfixes as assigned.

  • Performs analysis of business and user needs, documenting requirements, and revising existing system logic as necessary. Trains end-users in the use of equipment and software.

  • Responsible for IS change control standards and procedures including successful release and communication of go-lives.

  • Works in multiple phases of systems and applications analysis, and considers the business implications of the application of technology to the current business environment.

  • Represents the department team in user meetings and perform project management duties as needed. Work with other departments to understand their needs.

  • Coordinates application development and migration with developers from multiple teams.

  • Provide support during non-working hours to ensure the operation of production systems in a 24 x 7 environment.

  • Performs other job-related duties as assigned.

Minimum Qualifications

  • Bachelor's degree or equivalency in education and experience

  • Epic Module Certification (Epic module certification is required from the outset but must be obtained during the first two months of employment)

  • 4 years of previous work-related experience

  • Ability to work within a team environment

  • Excellent analytical, problem-solving, written, and verbal communications skills. Strong customer service skills.

  • Must successfully complete systems training requirements

Preferred Qualifications

  • Degree or major in Computer Science or related field

  • Masters

  • ITIL

  • PMP

  • Knowledge in Operating Systems and Databases: Microsoft Windows, UNIX, Oracle, SQL

  • Knowledge of Programming Languages where applicable: Java, HTML, Visual Basic, C, C++, Perl

  • Familiarity with HL-7, Microsoft Office, Microsoft Project, Visio, ITSM

  • Familiarity with either clinical or financial systems such as Epic, IDX, Eagle, Touchworks, Eclipsys, Sunrise Clinical Manager, AthenaHealth

Other Requirements

  • Although rare, all staff are expected to move computer equipment or similar objects to expedite projects.

  • Normal routine involves no exposure to blood, body fluid or tissue. Incumbents are not called upon to perform or assist in emergency care or first aid.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.