Google Engagement Manager, Google Cloud Professional Services in New York, New York
Bachelor's degree in Computer Science, Math, related technical field or equivalent practical experience.
5 years of customer-facing experience, interfacing with executive stakeholders, driving/managing/delivering IT technical implementations, transformation programs or other initiatives.
Experience supporting enterprise customers in one of the following: Cloud Professional Services organizations, comparable IT consulting, or program management organizations.
MBA with 7 years of customer-facing work experience, in the public sector or Master's degree in a management, technical or engineering field.
Demonstrated experience in value consulting, proposal development and execution with public cloud providers like Google Cloud Platform.
Experience collaborating with channel partners, systems integrators and third parties to deliver and manage implementation of high-impact solutions.
Foundational knowledge in three or more of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems and cyber security.
Our Professional Services Organization (PSO) in Google Cloud delivers product, strategy and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.
As an Engagement Manager (EM), you will draw on your customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with pre-sales services, strategy development, cloud infrastructure, program management, enterprise technology and cloud infrastructure implementation will play a critical part in your day-to-day work driving success for our most important customers.
You will lead the development of Professional Services engagements with our customers to help drive the successful adoption of Google Cloud. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services (e.g. Google Compute Engine, Google Kubernetes Engine, BigQuery, G Suite, Anthos, and AI/ML capabilities).
You'll regularly engage with diverse stakeholder groups, including executives of large enterprises, and a cross-functional and geographically dispersed team within Google to help gather requirements, scope engagements, plan and deliver service offerings to accelerate the cloud adoption journey. You will utilize your relationship management, leadership skills and technical background to effectively communicate at all levels of the organization.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Accelerate customer adoption of Google Cloud by leading the development of the implementation strategy for GCP Customers.
Collaborate with Sales and Customer Engineering to capture customer requirements and develop a services strategy for individual accounts and act as the point of contact for services in partnership with the Sales team.
Collaborate with our PSO Consultants to determine project goals, define success criteria and create Statements of Work (SOWs) for customer related projects.
Coordinate with PSO Consultant and other stakeholders to develop staffing, project plans and schedules, including working with external GCP delivery partners as needed.
Maintain project level oversight and manage exceptions related to timelines, milestones, migration goals and business transformation strategies. Travel 30% of the time as required.
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