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Capital One Services, LLC Director of Hospitality & Engagement in New York, New York

Job ID: R100964

1750 Tysons (12023), United States of America, McLean, Virginia

Director of Hospitality & Engagement

Welcome to a new idea in banking that's disrupting financial services for the better.

At Capital One, we have supportive people, easy-to-use products, and intuitive tools to help customers achieve a healthy financial future - one with less anxiety and more everyday joy.

The Capital One Cafes are a cornerstone of this innovative approach - places where banking meets living. Open to everyone, they're comfortable spaces where people can get help, explore the latest in banking, and kick back with free Wi-Fi, Peet's Coffee and local treats. They're centers of financial wellbeing - and everyday wellbeing.

As we expand our retail footprint to include more Cafes, we're finding ways to be more innovative, relevant and impactful - and we're looking for a Director of Hospitality and Engagement to help us.

The Role:

As the Director Hospitality & Engagement at Capital One, you'll lead the team responsible for creating a winning hospitality experience in our Cafes - through exceptional food & beverage offering and compelling programs and events. Your work will delight and engage consumers-with a direct impact on the company's bottom line. This role reports into the Head of Construction, Retail Experience and Design.

Key Responsibilities:

Oversee Cafe event programming strategy and execution - including speaker series, pop-up events, brand-building engagements and other programming designed to create engagement and brand lift.

Oversee Food & Beverage vendors, planning and service to adhere to quality and safety standards and find fresh ways to entice and delight visitors.

Clear understanding of operational challenges and leadership in driving operational priorities.

Ability to understand and drive profit and loss priorities.

Identifying and maximizing partnership opportunities to create meaningful events that reflect our brand and engage our visitors.

Identify event marketing opportunities to promote food & beverage products and drive innovative menu development.

Maintain on-going competitive and consumer intelligence within markets to ensure that our F&B offerings address shifting preferences.

Work closely with Visual Merchandising, Product Partners, Construction Delivery, Risk and Cafe Open teams to ensure that projects are delivered on time, on budget, and on brief.

Collaborate effectively with key stakeholders across the consumer experience - including the Market Executives, Retail Strategy and Analytic, Retail Operations, Marketing, Digital Product Technology and construction teams.

Cultivate an agile, results-driven culture of innovation and excellence.

The Person:

We're looking for someone with impressive hospitality experience, excellent communication skills, and a passion for delighting customers. Desired skills and experience include:

Expertise in identifying and shaping strategic hospitality initiatives, including seasonal and regional POVs.

Strong experience in setting an activation and event strategy that aligns to broader Marketing initiatives.

Strong brand-building expertise - you know how to win people over through experiencers that resonate and moments that connect.

Food & beverage operational know-how - you understand the back-end mechanics that go into an exceptional customer experience.

A keen eye for consumer trends and consumer insights - you know how to adapt the experience to meet changing consumer appetites and needs.

Ability to see projects through from inception to creative execution, collaborating with multiple stakeholders and partners along the way.

Ability to influence, collaborate and build strong relationships at all levels - and to inspire, coach and develop a team of associates.

A get-it-done ethos and an entrepreneurial spirit - you're excited by the challenge to build the team and grow the brand.

Basic Qualifications:

Bachelor's Degree or Military experience

At least 10 years of experience developing strategic marketing initiatives within the Food, Beverage, Hospitality, Retail, Agency or Start up industry

At least 10 years of direct experience with third party hospitality management consulting groups or within a hospitality or food and beverage organization

At least 2 years experience in Profit & Loss impact and accounting practices

At least 2 years of food and beverage operations management experience

Preferred Qualifications:

MBA or Master's Degree

Extensive experience in the food service industry, including a vast knowledge of establishing and maintaining long-term client relationships

Business/marketing knowledge to understand how programming activities can contribute to overall business goals

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


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