IBM Business Sales and Delivery Executive in New York, New York
As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.
Your Role and Responsibilities
You will own client engagements / contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting
• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
Required Technical and Professional Expertise
Strong understanding of Call Center technology to include WFM solutions, IVR’s, ACD’s, ACD reporting, and contact routing strategies.
Self-motivated and must excel in a minimally managed, high profile position. Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines and work well under pressure.Advanced mathematical skills, knowledge of and ability to calculate statistics.
-Strong analytical and problem solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions. Strong attention to detail
Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels.
Skill in establishing and maintaining effective working relationships.
Preferred Technical and Professional Expertise
Preferred experience with WFM coordination across global, dispersed contact center and (WFH) work from home agent populations with multiple 3rd party suppliers
Proficient in MS Word, MS Excel, MS PowerPoint
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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