Northwell Health Patient Liaison in New Hyde Park, New York
Req Number 003ANC
as liaison between care providers, patients and families. Maintains ongoing communication with
patients and their families. Responds
to some of the comfort needs for patients.
Assists patients and families in obtaining answers to questions that
they may have. Informs patients and
families of available resources to help with their non-medical needs.
Maintains ongoing communication with patients and their
families including, but not limited to:
Making periodic rounds of the waiting room, examination
areas, lobby, treatment floors, emergency room etc. to check in with patients
and/or families and assess satisfaction and comfort level;
Assists patients and families by obtaining answers to
questions including non-clinical information on the status and causes of
Providing directions to other areas of the hospital such
as the cafeteria, public restrooms, chapel etc.;
Providing general, public information regarding other
hospital services and programs; and
communicating the Patient Bill of Rights and other policies and procedures to
patients, families, staff and volunteers.
Communicates any concerns needing
immediate attention to the appropriate staff person (e.g. - Nursing, Security,
Access Services, Maintenance etc.)
Responds to some comfort needs for patients as approved
Escorts families to the patient's exam room, when
Performs related duties, as required.
EXPERIENCE AND QUALIFICATIONS
High School Diploma or equivalent, required.
Outstanding interpersonal and communication skills.
Ability to respond in a caring, empathic and calming way
with people. Comfortable working in a
fast paced setting with seriously ill people.
Bi-lingual, preferred and may be
required at the discretion of the department.
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