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Northwell Health DIC Scheduling Associate in New Hyde Park, New York

Req Number 003BJR

Job Description

At North Shore-LIJ, transforming care means empowering you to go as far as your talent and ambition will take you. Putting the patient at the center of everything we do, fostering change and promoting creativity to inspire you to achieve amazing things. Knowing that, regardless of your role, you have the opportunity to make a difference in our patients' lives, every day. Consider transforming your career and joining us now.

As a Scheduling Associate in the Diagnostic Imaging Center you will perform a variety of scheduling duties in support of outpatient access to diagnostic imaging center services.

Responsibilities Include:

  • Communicates with patients and gathers pre-appointment information.

  • Screens patients to ensure physical and safety requirements for specific procedure/testing are met.

  • Obtains various pre-appointment patient test results, as required.

  • Schedules appointments/procedures and enters information into department computer system.

  • Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.

  • Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures / tests.

  • Prioritizes schedule with consideration of needs / preferences of multiple physicians and departments.

  • Communicates appointment time, place and provides detailed preparation instructions to patient.

  • Responds to and resolves patient questions and issues, as needed. Informs management of complex scheduling issues, as needed.

  • Collects and distributes needed information, records and reports, as required.


  • High School Diploma or equivalent, required.

  • Previous customer service experience, required.

  • Working knowledge of computer applications, required.

  • Data entry skills (80 keystrokes per minute), required.

  • Medical terminology knowledge, preferred.

  • Ability to communicate effectively.: