DARCARS Sales Consultant - Mt. Kisco in Mt. Kisco, New York
The Sales Consultant is directly responsible for selling new and used cars, providing our customers with the highest level of customer service and satisfaction, and achieving DARCARS gross profit and volume goals. The Sales Consultant will interact directly with customers, other Sales Consultants, Sales Managers, Finance Managers, and the General Manager of the dealership. This is a non-supervisory, commission-based position.
Conducts business in a professional and ethical manner
Follows DARCARS approach to selling (including but not limited to):
Greets customers with a welcoming attitude and listens to their needs
Describes operations and features of vehicles matching customer?s needs
Follows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
Suggests optional equipment, features, warranties, for customer to purchase
Correctly computes and quotes sales price
Works with finance team to obtain financing, as needed
Completes all necessary paperwork
Arranges for delivery and registration of the vehicle
Addresses all customer concerns and ensures customer is satisfied
Maintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
Must be able to make an effective demonstration ride on a planned route.
Develop and maintain future prospect and customer follow-up system
Participates in all required brand and DARCARS training
In conjunction with the General Manager, develops personal income goals consistent with DARCARS standards and develops a strategy to consistently meet those goals
Complies with DARCARS policies and procedures
Other duties as assigned
Our Sales Consultant?s success is measured in the following ways:
Volume sales goals
Gross profit sales goals
Customer Satisfaction Index goals
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Valid driver?s license and acceptable, safe driving record
Strong communication skills with both customers and DARCARS employees
Ability to speak multiple languages (especially Spanish and Chinese) is a plus!
Demonstrated commitment to customer service
Requires a High School diploma or equivalent (GED)
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Previous sales experience preferred but not required
Requires the ability to stand, walk, bend, twist, and stand to perform normal job functions
At all DARCARS stores, it is our pleasure to provide our customers with a shopping, buying, and ownership experience that consistently satisfies each individual?s needs and expectations in a comfortable, supportive environment.
We strongly believe in and adhere to our Founder?s Mentality: that passion, hard work, dedication, support, and development are the fundamental, driving principles of our business. Everyone loves that feeling they get when they?ve won something; won the big race, hit the winning home run, achieved the fastest time at the swim meet. By adhering to our founder?s mentality, our people experience that winning feeling every day. We also genuinely care about our people: our customers, our employees and our community. If you believe in these principles, too; if you like to work hard and play hard; if you like winning; DARCARS IS THE PLACE FOR YOU!
Equal Opportunity Employer (EOE)
Drug Free Workplace (DFW)