MilliporeSigma Field Service Technician - Buffalo NY in Malta, New York
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Field Service Technician - Buffalo NY
In the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance and qualification of water purification systems throughout the Buffalo NY area. This person will also provide backup support to neighboring territories.You will be provided with all necessary tools, PPE and resources to provide Millipore Sigma's customers with Best-in-Class customer service and support. FSTs operate under minimal supervision within their geographic territory, enjoy being home-based, and are afforded a company vehicle, laptop, cellular phone and home internet reimbursement. As an FSE you are also eligible for a quarterly sales incentive.
You will be working independently and proactively managing your time in a dynamic and fast-paced environment.
You will work with the internal support groups within MilliporeSigma (Sales, Technical Services, Logistics, Customer Service and others) to provide the highest level of customer satisfaction to Millipore Sigma’s customers.
Perform all customer contact regarding scheduling and completion of all work within the service territory.
Scheduling and completion of service visits in the time frame mandated by service organization norms and protocols.
You will ensure proper administration and management of the territory workload as well as properly document service call completion, capture trend analysis and provide appropriate documentation to customers.
You will be promoting MilliporeSigma consumables, services, capital upgrades and accessories to all customers; encouraging the growth of Millipore Sigma's Field Service business unit.
You may travel outside your territory, including other Provinces and internationally depending on the District service loading, to support fellow engineers in other territories and to attend training.
Routine overnight travel in assigned region. Overnight frequency is approximately 10-40%.
Lifting of up to 50 pounds on occasion.
Who you are
High School Diploma or GED
Valid driver’s license
1+ years of field service experience with Electro-Mechanical devices
1+ years of experience working with Microsoft Office
1 + years of experience working with PC Device connections and Network settings, including but not limited to: serial port and USB connections, resource selection and IP address settings
1+ years of experience in testing, repairing and maintaining capital equipment
1+ years of experience working with electronics and computer background
1+ years of experience in the use of mechanical and hand tools and service test equipment
Technical degree in areas such as Plumbing, Electronics, Computer Repair
Associates degree in engineering, science or technical field
Previous professional experience in Plumbing, Electronics, Computers
Experience with Reverse Osmosis and water purification technologies
Work independently with limited supervision and in an established team setting
Willing to work outside of normal business hours as business needs dictate, including willingness to work overtime as required
Effective communication and customer service skills are essential with the aptitude to deliver “Best in class” customer satisfaction
Previous experience with credentialing vendors
Job Requisition ID:
A - Current Student
Working time model:
Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.
Nearest Major Market: Boston
Technician, Telecom, Telecommunications, Outside Sales, Technology, Sales
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.