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Thermo Fisher Scientific Business Excellence Specialist, Global Escalation Support in Grand Island, New York

Job Title: Business Excellence Specialist, PMO

Reports to: Associate Director, Global Client Services and Projects

Group / Division: BPD

Career Band: 6

Job Track: Professional

Position Location: Grand Island, NY

Number of Direct Reports: 0

Position Summary:

The primary responsibility of the Business Excellence Specialist is to oversee the BPD Cell Culture Program Management Office (PMO) training program and manage Practical Process Improvement (PPI) initiatives for assigned business, site(s), and/or region.

Key Responsibilities:

Specific duties include, but are not limited to:

  • Lead BPD Commercial Covid-19 Command Center

  • Responsible for COVID-19 case escalation management driving timely execution and resolution of standard and escalated orders

  • Provide case visibility and status updates to Commercial/Client Services and Solutions leadership team members.

  • Champion continuous improvement culture

  • Offer coaching to managers and teams to help identify root cause and develop project plans to address them.

  • Function as a role model and change agent through promotion of continuous improvement tools throughout PMO and commercial operations

  • Oversee Cell Culture PMO training administration and workshops

  • Document procedures and work instructions using PPI methodology to identify opportunities to streamline processes

  • Develop, coordinate and conduct skills training courses for Cell Culture PMO staff, this may include technical training and cross functional (Operations/Commercial) training on PMO process

  • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)

  • Communicate available training to employees and coordinate training schedule, manage employee onboarding plan

  • Interact with functional organizations to develop specifications for content courses and identify skills or knowledge gaps that need to be addressed

  • Use known education principles and stay up to date on new training methods and techniques

  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs

  • Maintain updated curriculum database and training records

  • Host train-the-trainer sessions for internal subject matter experts

  • Assist in building Global PMO Training Program for implementation across regions

  • Lead PMO PPI Steering Committee & Develop Pipeline

  • Partner with PMO leaders to develop a strong project pipeline

  • Secure resources and buy in from key stakeholders

  • Facilitate monthly meetings to drive accountability to assigned team members

  • Drive activities to meet annual savings targets and KPI goals

  • When required support other Business Excellence Functions including:

  • Strategic Development

  • Quality Assurance

  • Analytics and Insights

  • Process Documentation

Minimum Qualifications:

  • 5+ years of relevant experience in leadership, project management, and/or customer service

  • 2+ years of experience as training coordinator or similar role designing training programs and workshops

  • BS/BA degree in Education, Training, HR, Business Management or relevant field

  • Qualified PPI Process Manager or similar certification with capability of becoming a qualified PPI trainer within 6 months of hire

  • Excellent time management, communication, decision making, organization, and interpersonal skills

  • High proficiency and capability with MS Office and learning management software

  • Ability to travel as needed

Other Job Requirements:

  • Demonstrated technical competency with lean tools & concepts with experience in implementation

  • Continuous improvement mind-set with ability to influence others and lead change

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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