Emcor Services Customer Service Representative in Gates-North Gates, New York
About Us: EMCOR Services Betlem has been in business for over 90 years, designing, building, and servicing HVAC, refrigeration, controls, and piping systems for new construction, renovation, and retrofit projects.
Job Title: Residential Customer Service Representative
The primary responsibilities of this position include: customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.
Essential Duties & Responsibilities:
Perform the following work and tasks for Betlem Residential (performed daily):
Handle incoming customer phone calls and schedule accordingly
Create call slips and work orders w/ all pertinent client information in COINS
Each morning review all calls from the prior night/weekend, discuss with the technician and managers and follow-up as needed.
Provide follow up of work orders with customers as needed
Provide support for service dispatch as needed including prioritizing, scheduling, and assigning work orders to technicians
Provide support with billing of work orders as needed
Give out purchase orders as needed
Schedule sales appointments with customers and track sales appointments
Open and close installation work orders and track required information while in progress.
Complete the invoice / billing process on all installation work and provide support to service billing.
Track all job bookings and sales on a month to month basis.
Track and generate quarterly spiffs for service technicians.
Job cost and prepare commission statements for sales people and obtain approval from manager
Warranty: file for, maintain and organize all of our warranty needs including Parts and/or labor warranties per our vendors requirements
Provide support to the service manager including assisting and organizing weekly time tickets for payroll and follow-up.
Process financing / credit card information.
Work with service technicians to schedule sales appointments as needed
General office duties including filing and managing supplies as needed
General Duties and Responsibilities:
Develop a detailed understanding of all of the residential service technicians’ skills.
Follow-up on incomplete work to make sure it gets completed in a timely manner.
Suggest methods of improvement to the service supervisor
Have strong organizational skills
Computer skills - ability to learn new programs and use company software systems
Be self-motivated and a team player
Demonstrate a great work ethic
Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)
Other responsibilities may be added to this job description as situation requires
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Equal Opportunity Employer/Veterans/Disabled