New York Veterans Jobs

Department of Labor Careers

Job Information

Anthem, Inc. Process Improvement Director - Medicare Sales Support & Strategy in Flushing, New York


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Process Improvement Director – Medicare Sales Platform & Chan – PS40496 Location: Remote

Responsible identifying opportunities for improvement, developing and implementing best practices and continuous improvement initiatives for a business unit. This role will focus on core Medicare Sales business processes and enabling technology platforms that drive membership growth (acquisition and retention). The Process Improvement Director will take a holistic view of the business and work cross-functionally to support the optimization of Medicare sales strategy across multiple domains (CRM, Sales Compliance, Digital sales tools, and more).

Primary duties may include, but are not limited to:

· Proactively identifies opportunities for improvement; researches, develops, and implements related best practices; develops metrics to track performance and goal achievement; serves as internal consultant relative to continuous improvement initiatives; identifies and develops plans to improve performance to be incorporated enterprise wide. · May lead teams through the discovery, planning, and execution of key business initiatives.


· Requires a BA/BS degree in a related field, 10 + years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background. · Six Sigma or other process improvement methodology experience preferred. · Experience supporting end user-focused digital platforms is preferred. · Medicare experience preferred. · Experience presenting complex information to executive leadership required. · Ability to travel maybe required.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc. magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at

An Equal Opportunity Employer/Disability/Veteran