Broadridge Financial Solutions Client Relations Administrator (JR1010142) in Edgewood, New York
Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.
Broadridge is growing and we are excited to be expanding our team. We are seeking a Client Relations Administrator to join our Deer Park, Long Island office. We are looking for someone who will manage our client relationships in order to facilitate a positive and productive long term partnership. You will act as a Client Advocate and interface between all relative departments on the Client’s behalf and address and advance any critical concerns. You will partner with other team members, as well as other departments, to continually add efficiency to the day to day processes as well as to increase client happiness.
Are you looking to join a creative and dynamic team? Would you like to join an organization where you can help make a significant impact? See how you can contribute to our fast-growing team below.
Acts as a Client Advocate and interfaces between all relative departments on the Client’s behalf
Provides consultative options/approach for client requests bringing to bear knowledge of market regulations and requirements for Mutual Funds and Retirement Solutions
Manages Service Level Agreements and contractual obligations
Effectively maintains client relationships and achieves high client satisfaction results
Provides timely and accurate updates to clients regarding inquiries, issue resolution and statuses of work in
Externally collaborates with clients and perform the following tasks:
Meet and travel for client visits
Prepare Business Review documents
Facilitate and/or participate in client webinars and presentations
Coordinates client conversions and testing
Partners with other team members, as well as other departments, to continually add efficiency to the day to day
processes as well as to increase client satisfaction
Facilitate and participate in business process training and fundamentals of Marketing Communications
Quickly assess issues, determine their impact, and identify steps to resolution
Address and bring up critical concerns
Create and maintain procedural documentation related to Broadridge client processes
Adheres to company procedures and policies to represent the company’s best interest in their individual actions
Additional tasks as required
Possess strong organizational, verbal and written communication skills
Ability to multitask, prioritize, and follow through on tasks to meet deadlines
Capability to thrive in a dynamic working environment
Highly adaptable and team oriented
Possess professional presentation skills to collaborate with internal and external groups
Proficient in Microsoft Suite
Work in an ethical, professional manner with a client centric focus
Self‐motivated and results driven with strong problem solving skills
Values being part of a diverse team
You'll need to perform in an ethical, professional manner with a client centric focus who values being part of a diverse team
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status.
"Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth."
US applicants: Click here to view the "EEO is the Law" poster.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com
Broadridge Financial Solutions
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