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Veterans Benefits Administration Supervisory Veterans Claims Examiner (Assistant Education Officer) in Buffalo, New York


The Assistant Education Officer shares in the responsibility for the administration and management of the Education Division in one of two Regional Processing Offices nationwide and reports directly to the Education Officer (EO). They support the principles of quality improvement and are committed to assuring timely products of high quality are provided to Veterans, their dependents and survivors.


The incumbent serves as an Assistant Education Officer in the Education Division. In this capacity, the incumbent provides leadership and direction to the Education Division and coordinates activities with other Divisions in the Regional Office, as well as other RPOs. Provides information to Veterans, their dependents and survivors regarding Education benefits under laws administered by VA. Provides leadership and direction to the Division and coordinates activities with other Divisions and Regional Offices. Champions the principles of quality improvement and assures timely, accurate products of high quality and provided to Veterans. Uses delegation to make decisions including basic eligibility for EDU programs. Assumes final responsibility for proper interpretation and uniform application of laws, regulations and instructions. Ensures Division follows VBA program integrity objectives which are monitored through internal control processes. Evaluates effectiveness of assigned programs. Identifies and develops ways to resolve problems or cope with issues which directly affect org accomplishments. Reviews the most complex cases prior to final claims determination. Evaluates effectiveness of assigned programs. Identifies and develops ways to resolve problems or cope with issues which directly affect org accomplishments. Assists in developing milestone plans and objectives for assigned management projects. Performs broad and complex studies and analyses across org and functional lines on a variety or projects, issues and case studies. Provides supervision, direction guidance and leadership in effective methods to task work, solve problems, answer questions, correct deficiencies, evaluate support and to assure the mission and program objectives are being met. Initiates personnel actions (recruitment, promotion, reclassification), interviews and selects employees and actively supports a diverse workforce. Sets performance standards and evaluates the work of employees. Hears and resolves grievances. Effectuates disciplinary actions. Evaluates training needs and develops skills of others. Partners with stakeholders to assist in the development of policies and procedures and the understanding of VA Education benefits. Promotion Potential: This position is advertised at the full performance level. Work Schedule: Standard 5 day, 8 hour, full time (40 hours a week) schedule; Hours may vary to effectively carry out the mission.

Compressed/Flexible: As determined by station Policy

Telework: As determined by station policy

Virtual: This is NOT a virtual position

Position Description/ PD#Supervisory Veterans Claims Examiner (Assistant Education Officer) /38816A

Financial Disclosure Report: Not required This is NOT a bargaining unit position


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/03/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's. General Adjustment SF-50's cannot be used to prove time-in-grade; however, your most recent General Adjustment SF-50's can be submitted for proof of eligibility. You may qualify based on your experience, as described below: Specialized Experience: Applicants must have one year of specialized experience equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience is characterized by a thorough knowledge of general laws affecting Veteran's Education Programs and Benefits and a full and complete knowledge of the laws, regulations, precedent opinions of the Court of Veterans Appeals, authoritative opinions of the General Counsel, and the procedural requirements affecting the entire field of Education benefits' programs. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and coaches) and to operate and manage a successful Regional Education Process Office. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. You will be rated on the following: Knowledge of the major VA Education Programs, multi-state education claims processing activities, and national education workload. Knowledge of human resources management systems administered on merit principles. Ability to manage and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates. Ability to analyze (i.e., review and evaluate), comprehend, and apply decisions derived from a variety of data or complex information. Ability to establish and maintain effective communication (oral and written) with persons both within and outside an organization, from many different backgrounds, and with different levels of education and competence. If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://


There is no educational substitution at this grade level.

Additional Information

Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager. Relocation Expenses: Relocation expenses are authorized for this position. The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. For more information go to The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Financial Disclosure: Selectee may be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. This is a NON-bargaining position. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.