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KeyBank Sr. Compliance Manager - Default Loan Servicing in Buffalo, New York

Sr. Compliance Manager - Default Loan ServicinginBuffalo, NYatKeyBank

Date Posted: 11/19/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: Buffalo, NY

  • Date Posted: 11/19/2020

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description

About the Job

For Mortgage and Home Equity products, support the assigned lines of business and/or regulations, serve as the corporate compliance subject matter expert.

Essential Functions

  • Partner with other members of the second line of defense and designated lines of business to identify risks, develop and execute assessments, provide guidance on control and testing design and execution, and advise on and monitor findings and associated remediation activities.

  • Actively participate in assigned business initiatives (i.e., new product development, revised processes or systems, development and/or oversight of consumer facing notices and disclosures) and projects to ensure that related regulatory obligations are appropriately addressed.

  • Lead a strong and effective collaborative culture, responsible for partnering with various risk disciplines, and working closely with assigned project teams, risk partners and multiple lines of business.

  • Proactively engage with partners within the first line of defense to promote understanding of complex regulatory concepts and associated compliance risks.

  • Assist in or lead the development and maintenance of effective compliance policies, procedures and processes.

  • Accountable for oversight of line of business activities to determine compliance with applicable compliance rules, regulations and laws.

  • Research, interpret and assist in applying laws, regulations and regulatory guidance to relevant business processes. Assist in the identification of training opportunities and course development.

  • Address regulatory actions and other regulatory communications, following up and monitoring until satisfactory resolution is obtained.

  • Establish compliance standards through well-communicated guidelines and by the establishment of protocol (example, procedure standards).

  • Participate in or lead the monitoring of compliance programs and targeted testing, particularly with new regulatory requirements or system changes; assist with the development of appropriate corrective action to ensure adherence to applicable laws and regulations.

  • Develop and maintain collaborative working relationships with internal clients, staff, peers, and senior management.

  • Maintain relationships with industry peers and regulatory bodies to determine/validate KeyCorp practices and develop recommended changes as appropriate.

  • Identify, respond to and/or escalate risks as appropriate.


  • Bachelor s degree required; substantial industry experience may be substituted for a Bachelor s degree; Master s degree in Business, Juris Doctorate or CRCM preferred.

  • 5 plus years of experience as a financial services compliance professional, bank regulator or other comparable experience.

  • Extensive knowledge of real estate secured (First Mortgage and Home Equity loans and lines): Collections, Loss Mitigation, Foreclosure, Bankruptcy, Probate, Property Preservation/REO default along with the associated operations, including the related rules and regulations of the financial services industry to include: OCC, FDIC, FRB, CFPB, state law and other pertinent laws, regulations or guidance.

  • In-depth practical knowledge of internal controls, risk assessments and compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and compliance processes.

  • Strong leadership and relationship management skills including the ability to lead up and across the organization.

  • Proven track record of integrity, strong ethics and judgment.

  • Proven to be a proactive thinker.

  • Proven ability to have, maintain, and establish strong contacts within the industry to be aware of and able to benchmark current industry issues and practices.

  • Strong project management and/or continuous process improvement skills, including the ability to address multiple deadlines and priorities.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.