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Randstad Customer Service Rep in Buffalo, New York

Customer Service Rep

job details:

  • location:Buffalo, NY

  • salary:$14.50 per hour

  • date posted:Thursday, September 17, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Custom computer programming service

  • reference:AB_3464427

  • questions:christina.parker@randstadusa.com631-582-6200

job description

Customer Service Rep

Would you say you have experience providing world class customer service?

We have a local financial solutions company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be required to multi-task efficiently. You will follow up with customers regarding their auto loans via phone, and email providing administrative support to some of the largest financial institutions and automotive finance companies in the United States!

Responsibilities

As a Customer Service Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this role, you will be responsible for assisting customers with their bank and automotive loan accounts.

Responsibilities include:

  • Receiving high volume inbound calls

  • Troubleshooting online banking and updating client information

  • Assisting with login information, transaction history, authentication

  • Providing training on utilizing the online banking platform

  • Processing ACH requests

  • Provide payoff quotes for consumers and dealers

The essential functions of this role include:

  • working weekends

Skills

  • Customer Service

  • Active Listening

  • Follow-up

  • Empathy

  • Interpersonal Sensitivity

  • Typing Skills

  • Basic Software Skills

  • CRM

  • Troubleshooting

  • Basic Computer Skills

  • Telephone Etiquette

Education

  • High School (required)

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 9 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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