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National Grid Supervisor, Customer Meter Services in Brentwood, New York

About us

National Grid is hiring a Supervisor, Customer Meter Services for our CMS department in Brentwood, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are therewhen people need us the most. We connect people to the energy they need for the lives they live. Thepace of change in society and our industry is accelerating and our expertise and track record puts us inan unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy deliverytoday and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The role holder isresponsiblefor the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and National Grid requirements. At the higher levels this role will translate functional policy by managing day to day operations to drive greater efficiencies and performance within their own team and for National Grid.

Key Accountabilities
  • Monitor performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively.

  • Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.

  • Ensure work is performed in accordance with applicable federal, state and local rules and regulations.

  • Respond to gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.

  • Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, Field Collections, Meter Reading/AMR, Investigations, and safety.

  • Support continual development of union workforce by conducting Safety Assessments, coaching, performance assessment and appraisal.

  • Respond on site or via phone to off hour emergencies including Storm restoration, contractor damages, large scale outages, etc.

  • Responsible to schedule daily I&R tasks, complete all mandated work within regulatory guidelines and address related union issues.

Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.Ensure work is performed in accordance with applicable federal, state and local rules and regulations.Respond to gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response,Field Collections, MeterReading/AMR, Investigations,and safety.Support continual development of union workforce by conducting Safety Assessments, coaching, performance assessment and appraisal.Respond on site or via phone to off hour emergencies including Storm restoration, contractor damages, large scale outages, etc.Responsible to schedule daily I&R tasks, complete all mandated work within regulatory guidelines and address related union issues.

Qualifications
  • A Bachelor's degree or equivalent job related experience in a related area, 3 years' related experience is preferred.

  • Technically proficient within subject matter or demonstrated ability to learn the business is preferred.

  • A good working knowledge of tools and systems within designated area, or demonstrated ability to be able to become proficient in tools and systems is preferred.

  • Possesses knowledge and understanding of National Grid's policies and processes and how to apply them effectively.

  • Experience managing a team with the ability to build effective,respectful, working relationships is preferred.

  • Valid drivers licence required.

Valid drivers licence required.

More Information

This position has a career path which provides for advancement opportunities within and acrossbands as you develop and evolve in the position; gaining experience, expertise and acquiringand applying technical skills. Internal candidates will be assessed and provided offers againstthe minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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