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IBM Sr. UX Designer in Armonk, New York


Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

Thank you for your interest.

This role is located ONSITE (after covid) RTP, NC, NYC, NY or Southbury, CT

There is no relocation offered and no remote option (post covid).

The IBM CIO is searching for talented User Experience (UX) professionals to join our CIO Design team in providing IBMers with a great User Experience for our internal solutions. We drive excellence in employee solutions by successfully merging business and user goals, creating solutions that deliver intuitive user interfaces that increase adoption and drive business success.

In this role, you will be responsible for tasks associated with user research and design on both large and small scale solutions. As a practitioner, you will work closely with stakeholders, other talented design professionals, and others in a multidisciplinary team to design web and mobile solutions for the Global IBM user audience.

Key Responsibilities:

  • Work with stakeholders and others independently or as part of a multidisciplinary team to define requirements and develop the solution, depending on the project

  • Perform user research and observation of user tasks, integrating these findings with business requirements to transform the user’s mental model into the user interface

  • Tease out the important characteristics of users, their environments, and work tasks to drive an intuitive experience

  • Work with Visual Designers to create delightful and elegant User Experiences

  • Develop user profiles, usability requirements, use cases and scenarios to articulate the solution experience

  • Design intuitive and simple user interfaces for web and mobile solutions, producing journey maps, storyboards, mockups, and conceptual models

  • Iteratively prototype designs using research insights and user feedback

  • Leverage experience in prototype tools such as Sketch, Adobe XD, Axure, Zeplin, Abstract, and InVision

  • Utilize various cognitive techniques to evaluate user interfaces with end users to refine the UI to ensure it complements the user’s task, environment, profile, and needs

  • Display teamwork and persuasive interpersonal communications skills

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.


Required Technical and Professional Expertise

  • At least 5 years of experience in UX/UI design for Web and Mobile interfaces

  • At least 5 years of experience participating in user research using a wide variety of methodologies, including the development of research plans and goals, analyzing and presenting results, and using findings to develop user requirements

Preferred Technical and Professional Expertise

  • Experience in designing within Agile Development Methodologies

  • 10 years of experience in user research, and UX/UI design for Web and Mobile interfaces

About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.