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Splunk Training & Enablement Specialist, Global Support in Albany, New York

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

As a member of the Global Support Operations team at Splunk, you will work cross-functionally to implement talent development programs and initiatives for a global technical Customer Support team. We are looking for a Training & Enablement Specialist to support the execution of learning and development programs, assist with human capital initiatives, and work to improve the quality and productivity of Support training. The Training & Enablement Specialist will be self-disciplined, organized, and pays attention to detail with a strong sense of ownership and follow-through.

This role presents an excellent opportunity for you to play a key role and establish yourself in an exciting, growing and disruptive enterprise technology company. This is a high-energy position in a global company that requires someone who is quick to pick up new skills, and can work well with colleagues and customers around the world. This role can be done remotely, however you should be able to work U.S. hours.

Responsibilities

  • Maintain constant communication with management, staff, and vendors to ensure proper training operations of the organization

  • Identify training and development needs within the Support organization, and provide recommendations for improvements

  • Collaborate with internal stakeholders to evaluate learning and development gaps and needs with the goal of creating high-quality training content for technical and functional groups

  • Design and maintain learning and enablement tracks utilizing multiple learning management platforms

  • Work in a team to develop and produce training content, including interactive eLearning, onsite, and blended learning solutions

  • Support the implementation of various talent development programs and initiatives

  • Develop, implement, and conduct learning and development initiatives for technical/functional teams within the Support organization

Requirements

  • 1-3 years experience in learning and development, talent management, human resources, or a related field

  • Strong presentation and project management skills

  • Experience with and understanding of learning and development concepts and best practices, including adult learning principles

  • Experience facilitating cross-functional meetings

  • Ability to travel up to 25% of the time

  • Ability to manage complex requirements and conflicting priorities

  • Ability to build positive relationships internally and externally, in-person and virtually

  • Negotiation, mediation, and conflict management skills

  • Thrives on working under pressure in a dynamic environment and stays flexible through organizational growth and change

  • Strong communication skills with business customers through multiple channels including email, phone, Zoom, Skype, Slack etc.

  • Proven ability to demonstrate technical and non-technical concepts to multiple audiences

  • Experience with Splunk Enterprise or Splunk Cloud is a plus

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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