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Anthem, Inc. Process Expert II - Member Experience in Albany, New York


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Location: Remote opportunity, but must reside in any of the 14 Anthem's States/locations

The Process Expert II supports a single operations department by participating in project and process work. Primary duties may include, but are not limited to:

  • Researches, diagrams, flows and documents Medicare member experience operations workflow problems and system irregularities; develops tests, presents process improvement solutions for new systems, new accounts and other operational improvements; develops and leads project plans and communicates project status.


Requires a BA/BS degree; 5-7 years experience in business analysis, process improvement, project coordination in a high-volume managed Medicare operations area (claims, customer service, enrollment and billing), with the ability to analyze workflows, processes, supporting systems and procedures; and proactively identify, document flow and lead improvements; or any combination of education and experience, which would provide an equivalent background. Requires strong oral, written, and interpersonal communication skills; problem-solving skills; facilitation skills; and analytical skills. Understanding of Medicare supplemental benefits, whole-person health, CMS regulations, Medicare operations universe auditing, process flowcharting, and process/documentation analysis strongly preferred.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.

REQNUMBER: PS41741-New%20York