St Catherine's Center for Children Case Manager/Housing Specialist  in Albany, New York

Case Manager/Housing Specialist

About the OrganizationSt Catherine's Center for Children offers a comprehensive range of programs designed to offer hope, foster growth, and improve the lives of the children and families we serve.

PositionCase Manager

Description

Function:

The Case Manager/ Housing Specialist is responsible for assisting families with all facets of the intake process. This includes performing assessments, service plan development and coordinating housing activity with families. The Case Manager/ Housing Specialist coordinates service provisions with the Family Care Coordination Program.

Duties/ Responsibilities:

Conduct and complete documentation for intake/assessment process, initial (5 Day) assessment, and quarterly/biweekly treatment planning review meetings.

Coordinates service plan delivery to families through a large network of area service providers.

The case management team will support and facilitate the family’s ability to participate in mental health services, in particular trauma services.

Meet with families to assist them with service plan goals; follow up with families and /or service providers as needed to ensure service plans goals are being accomplished; act responsibly in providing information and empower residents to identify choices in their daily lives.

Meet once a week with FCC case managers to make referrals for families residing in shelter

Assist in the coordination efforts of facility staff in the delivery of services to residents

Ensure a safe, secure, healthy and clean environment by addressing concerns with residents and providing follow up as needed, report any situation which needs attention through appropriate channels

Meet independently with families to assess needs and strengths

Establish and maintain professional working relationships with families, maintain appropriate personal boundaries; establish and maintain professional working relationships with staff members in accordance with all agency procedures, policies and practices

Develop service plan goals for families. Empower clients to identify choices in their daily life by providing necessary information.

Ensure families participate in necessary services

In accordance with the NYS OTDA, ensure progress toward goals by structured review of the individualized service plan with the family meets necessary NYS OTDA deadlines.

Act as the primary advocate for families

Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services)

Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care

Act as the primary liaison for the family when communicating with public assistance and other resource providers.

Provide intensive case management services in the following areas to settle family in permanent housing and stabilize conditions that led to homelessness:

  • self sufficiency

  • home maintenance

  • budgeting

  • meal preparation and nutrition

  • time management

  • parenting skills

  • utilization of community services

  • tenant responsibilities/rights

Provide transportation to medical, social services and apartment search when appropriate for families

Document interactions with families using critical incident reports, assessment forms progress note section of case file, log and service plans

Complete outcome measures for Quality Improvement

Perform and maintain record keeping statistics as required

Complete and submit reports on time

Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant

Participate in professional development programming on a regular basis

Attend Marillac staff meetings

Respect the rights of others and protect all confidential information

Clearly communicate concerns and suggestions to Program Director

Actively contribute to the maintenance of “client - supportive” and respectful interactions with clients

Network with agency staff in the Collaborative and with other community agencies that will enable families to connect with the service delivery system

Will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities of this position.

Additional position-related duties and responsibilities as assigned by the supervisor/ director.

Organizational Relationships:

Works under the direct supervision of the Program Director of Homeless Family Program

Works cooperatively with staff in the Collaborative agencies

Maintain a team oriented, collaborative approach with all levels of shelter staff.

Position Specifications:

BSW or Bachelor’s Degree in human service field preferred. An Associates of Arts degree may be substituted at the discretion of the Director of Marillac given three or more years of relevant experience.

One year of relevant experience preferred

Demonstrated ability to work with clients and as a team member

Clean and valid NYS driver’s license

Essential Functions:

Emotional stability with the capacity to separate personal issues from work related issues.

Ability to maintain respect, support, and care for clients and fellow staff members

Position Requirements

  • BSW or Bachelor’s Degree in human service field preferred. An Associates of Arts degree may be substituted at the discretion of the Director of Marillac given three or more years of relevant experience.

  • One year of relevant experience preferred

  • Demonstrated ability to work with clients and as a team member

  • Clean and valid NYS driver’s license

Shift-not applicable-

Weekends required

Req NumberHOM-18-00019

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.